BAX Cust Support is :

		Every lead or call is immediately recorded.
		Every customer interaction may be routed to the right person via e-mail or through Bax's messaging system.
		Provides real-time, company-wide access to all communications, notes, calls, and resolutions.
		Reduce the possibility of customer inquiries falling through the cracks by routing and escalating support incidents to the right staff person.
		Maintains a complete case history with instant access to all customer communication.
		An ever-growing, centralized knowledgebase allows you to standardize solutions handling and improve response time.
		Increase insight into top customer issues by analyzing customer inquiries through categories and types that are defined by you.
		Proactively address top issues to improve customer satisfaction and reduce volume of customer inquiries.