Service Level Commitment

Service Level Commitment

our mission is to provide Exceptional support to aircraft Operators , MRO’s And Brokers,  allowing for efficient component MRO management.

Above all else, our goal is to make our customers more successful with us than they are without us. To accomplish this goal, we are constantly working on initiatives that support our no mistakes and exclusive support programs.

Dedicated to support you , Every administrative employee at BAX is trained, dedicated and empowered with the responsibility to make it easy for you to use BAX for your spares & component maintenance requirements.

A live person to talk to 24/7/365

A customer service representative is always available to take your call. During non-business hours we are available through mobile phones or through the immediate return call of a 24/7/365 AOG pager.

Fast and accurate responsiveness

Your customer service representative will provide you with an immediate response to any questions or requests you may have. If an immediate response is not possible, we will work to ensure your inquiry is resolved as soon as possible. from PO to overhaul to shipment, your orders will be under the control of a single representative.

Shipping and receiving notifications
Daily e-mail notifications provide shipping and receiving details for all of your components in our care. Waybill numbers and courier websites are listed for tracking purposes.

Weekly status reports
You will receive weekly status reports automatically, with details regarding your order and accurate ship dates.

Inventory management :: aging parts lose value and increase supply contamination risks. Suppliers with obsolete, aging inventories are prone to error and quality failures. At BAX’s, both high and low demand inventory is carefully forecasted and sourced for quick turnover, which frees cash and enables us to price below our competition.

 

Working with us is easy. Depending on your needs, it can be as easy adding us to your RFQ list. Right from the start, you’ll notice the difference we can make:

Reduce ::

· Administrative Hassle :: as a one-stop supplier, we can help reduce your supply base and cut the workload for purchasing, finance, and administration.

· Risk and fraud :: the industry suffers from widespread fraud and credit risk. From bankrupt suppliers to unapproved parts, buyers are increasingly exposed to trouble. BAX is a financially secure company that is run by first-class management.

· Freight expense :: especially during check services, customers enjoy our ability to consolidate large orders. From a few rotables to hundreds of expendables, we will maximize cost savings through consolidation.

Increase:

· On time delivery :: parts are delivered as quoted, and on your demand date. We are constantly improving lead times and reducing shipment errors by working closely with our vendors and repair stations.

· Support for warranty repairs :: if a part fails during the warranty period, we manage the entire warranty process for our clients.

· Quality Assurance :: we prepare shipments and documentation to your specific QC requirements, and all trace and QC files are maintained in our records for 7 years.

Our services are tailored to compliment each client’s existing business methods. By adapting to your way of doing things, we seamlessly support your day-to-day operations. Every request has our full attention, and we do whatever it takes to get you what you need—at the right price and the right time.

           

Routine Purchasing	AOG Purchasing	A-D Check Support
From quote   to delivery, your orders are under the control of a single representative.   And you are automatically updated each step of the way: PO - Shipment -   Repair - Warranty.     Our practices ensure that you will always know the status of your order.	No one can   provide better AOG support than BAX. We have the most competent, motivated   staff in the industry. Account managers, not just phone attendants, are   available 24 hours a day.	From a   single rotable item, to thousands of expendables, we offer the most   comprehensive support to our clients. All at the most competitive prices and   lead times.     By purchasing from us, you can greatly reduce the number of shipments and   freight expense. We urge you to consider us during your next check service.

 

The seven pillars of BAX's quality program:

• Perfection     
• Consistency     
• Eliminating      waste
• Speed of      delivery
• Compliance      with policies and procedures
• Doing      it right the first time
• Total      customer service

BAX's quality program  no mistakes and exclusive support programs:

Supply base selection :: our qualification system ensures that only the finest sources are selected as our partners—providing material direct from airline surplus and tear-down aircraft.

Repair station monitoring :: not all repair stations are created equal. We carefully select and approve repair vendors based on many metrics. Our repair partners are continuously monitored on warranty and service standards, including factors of sourcing, lead time and logistical capabilities.

Supplier monitoring :: a systematic auditing program continuously evaluates our supply base. Scale-based monitoring of quality and service criteria.

Double-check inspection :: as part of our no mistakes policy, every shipment is cross-checked by our shipper and chief inspector. All parts are checked for proper condition, trace, FAA/EASA, and ATA 106 documents prior to delivery.