Service Level Commitment
our mission
is to provide Exceptional support to aircraft Operators , MRO’s And Brokers, allowing for efficient component MRO
management.
Above all else, our goal is to make our customers more successful with us than they are without us. To accomplish this goal, we are constantly working on initiatives that support our no mistakes and exclusive support programs.
Dedicated to support you , Every
administrative employee at BAX is trained, dedicated and empowered with the
responsibility to make it easy for you to use BAX for your spares & component
maintenance requirements.
A live person to talk to 24/7/365
A customer service representative is always available to take your call. During
non-business hours we are available through mobile phones or through the
immediate return call of a 24/7/365 AOG pager.
Fast and accurate responsiveness
Your customer service representative will provide you
with an immediate response to any questions or requests you may have. If an
immediate response is not possible, we will work to ensure your inquiry is
resolved as soon as possible. from PO to overhaul to
shipment, your orders will be under the control of a single representative.
Shipping and receiving notifications
Daily e-mail notifications provide shipping and receiving details for all of
your components in our care. Waybill numbers and courier websites are listed
for tracking purposes.
Weekly status reports
You will receive weekly status reports automatically, with details regarding
your order and accurate ship dates.
Inventory management :: aging parts lose value and increase supply contamination risks. Suppliers with obsolete, aging inventories are prone to error and quality failures. At BAX’s, both high and low demand inventory is carefully forecasted and sourced for quick turnover, which frees cash and enables us to price below our competition.
Working with
us is easy. Depending on your needs, it can be as easy adding us to your RFQ
list. Right from the start, you’ll notice the difference we can make:
Reduce ::
· Administrative Hassle :: as a one-stop
supplier, we can help reduce your supply base and cut the workload for
purchasing, finance, and administration.
· Risk and fraud :: the industry suffers
from widespread fraud and credit risk. From bankrupt suppliers to unapproved
parts, buyers are increasingly exposed to trouble. BAX is a financially secure
company that is run by first-class management.
· Freight expense :: especially during
check services, customers enjoy our ability to consolidate large orders. From a
few rotables to hundreds of expendables, we will maximize cost savings through
consolidation.
Increase:
· On time delivery :: parts are
delivered as quoted, and on your demand date. We are constantly improving lead
times and reducing shipment errors by working closely with our vendors and
repair stations.
· Support for warranty repairs :: if a
part fails during the warranty period, we manage the entire warranty process
for our clients.
· Quality Assurance :: we prepare shipments
and documentation to your specific QC requirements, and all trace and QC files
are maintained in our records for 7 years.
Our services are tailored to compliment each client’s existing business
methods. By adapting to your way of doing things, we seamlessly support your
day-to-day operations. Every request has our full attention, and we do whatever
it takes to get you what you need—at the right price and the right time.
|
Routine Purchasing |
AOG Purchasing |
A-D Check Support |
|
From quote
to delivery, your orders are under the control of a single representative.
And you are automatically updated each step of the way: PO - Shipment -
Repair - Warranty. |
No one can
provide better AOG support than BAX. We have the most competent, motivated
staff in the industry. Account managers, not just phone attendants, are
available 24 hours a day. |
From a
single rotable item, to thousands of expendables, we offer the most
comprehensive support to our clients. All at the most competitive prices and
lead times. |
The seven
pillars of BAX's quality program:
- Perfection
- Consistency
- Eliminating
waste
- Speed of
delivery
- Compliance
with policies and procedures
- Doing
it right the first time
- Total
customer service
BAX's quality
program no mistakes and exclusive
support programs:
Supply base selection :: our qualification system ensures that only the finest
sources are selected as our partners—providing material direct from airline
surplus and tear-down aircraft.
Repair station monitoring :: not all repair stations are created equal. We
carefully select and approve repair vendors based on many metrics. Our repair
partners are continuously monitored on warranty and service standards,
including factors of sourcing, lead time and logistical capabilities.
Supplier monitoring :: a systematic auditing program continuously evaluates our
supply base. Scale-based monitoring of quality and service criteria.
Double-check inspection :: as part
of our no mistakes policy, every shipment is cross-checked by our shipper and
chief inspector. All parts are checked for proper condition, trace, FAA/EASA,
and ATA 106 documents prior to delivery.
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