CUST SURVAY

1. Product. Do Bel-Air Express’s products satisfy your needs?

Always Almost always Regularly Sometimes Never N/A

2. Bel-Air Express’s Staff. Are they helpful and courteous?

Always Almost always Regularly Sometimes Never N/A

3. Delivery time. Does Bel-Air Express deliver your order as promised?

Always Almost Always Regularly Sometimes Never N\A

4. Level of service. Are you satisfied with Bel-Air Express’s overall level of service?

Always Almost Always Regularly Sometimes Never N\A

5. Returned Material (RMAs). In those cases where you had to return material, how did you find Bel-Air Express’s RMA process?

Excellent Above Standard Acceptable Somewhat acceptable Unacceptable N\A

6. If there is one thing that you think Bel-Air Express should improve, what would that be in your opinion. We appreciate your time and will review your comments with our staff. Best Regards, Bel-Air Express Materials